Terms & Conditions

 

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE (THE "WEBSITE"). USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS OF USE, DO NOT USE THIS WEBSITE.

 

The Website is owned and offered by KORA Organics by Miranda Kerr Pty Ltd ("KORA") to you, the user, conditioned upon your acceptance without modification of the terms and conditions set forth herein ("Terms of Use"). Access and use of the Website is subject to these Terms of Use and all applicable laws, statutes, and regulations.

 

The Website has been designed to provide the opportunity to purchase KORA products.

 

 

Purchasing of KORA Organics products use of the b2b.koraorganics.com website (website) are governed by these Terms and Conditions. By purchasing and using the website you have agreed to these Terms and Conditions.  KORA reserves the right to amend these Terms and Conditions at any time. Your continued access to the website and subscription to the newsletter will constitute your acceptance of any changes or revisions to the Terms and Conditions.  Your failure to follow these Terms and Conditions may result in suspension or termination of your access to the website and the newsletter, without notice.

 

 

While KORA has endeavoured to ensure the accuracy of the information accessed via the website, KORA Organics by Miranda Kerr Pty Ltd does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the website.

 

 

KORA reserves the right to review, edit, move or delete any material provided for display or placed on the website or in newsletters, without notice.

 

 

The website is the property of KORA. The website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trade marks and other material (Content) are protected by copyright, trade marks and/or other proprietary rights. The Content includes both content owned or controlled by KORA and content owned or controlled by third parties and licensed to KORA. All individual articles, reports, and other elements making up the website may be copyright works. You agree to abide by all applicable copyright laws and by all additional copyright notices or restrictions contained in the website. Except for the purposes of viewing the website, you must not copy, adapt or distribute those materials unless you have first obtained our written consent to do so.  You may not use any of KORA's trade marks, trade names or brands without KORA's prior express written consent and you acknowledge that you have no ownership rights in and to any of those names, brands or marks.  You agree to notify KORA in writing promptly upon becoming aware of any unauthorised access to or use of the website by any party or of any claim that the website, newsletter or any of the contents of the website or newsletter infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.

 

 

KORA makes no warranties or representation about any content or information on this website, and to the extent permitted by law exclude (and where law does not permit an exclusion, limit to the extent permitted by law) all: warranties and representations about the currency, accuracy, suitability or reliability of any content or information on the website; and liability for any direct, indirect and consequential costs, losses, damages and expenses incurred in any way (including but not limited to that arising from negligence), connected with any use or access to the website or any reliance on information contained on the website. KORA will not be held responsible for Content provided by third parties. KORA is also not responsible for the reliability or continued availability of the telephone lines and/or equipment you use to access the website. KORA does not warrant that the website is compatible with your computer equipment or that the website, or their servers are free of errors or viruses, worms etc and KORA is not liable for any damage you may suffer as a result of such destructive features.

ANY ATTEMPT TO DELIBERATELY DAMAGE THE WEBSITE, OR THE INFORMATION ON THE WEBSITE, MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, WHETHER SUCCESSFUL OR NOT, KORA ORGANICS BY MIRANDA KERR PTY LTD RESERVES THE RIGHT TO SEEK DAMAGES TO THE FULLEST EXTENT PERMITTED BY LAW.

 

 

Access to and use of the KORA Organics B2B Portal b2b.koraorganics.com (KORA Organics B2B Portal) by you is conditional upon your acceptance, without alteration, of these terms of use and sale (the Terms), as amended from time to time and posted on the KORA Organics.com website by us, KORA Organics Pty Ltd (ABN 61128415878) (KORA Organics by Miranda Kerr Pty Ltd).

By accessing, or continuing to access the KORA Organics B2B Portal section of KORA Organics.com, you are agreeing to be bound by these Terms and acknowledge and agree to be bound by the terms of our privacy policy.

 

 

To place an order: Simply add the desired items to your shopping cart using the "add to cart" button on its individual product page. You may change quantities by entering a desired number and hitting the 'recalculate' button.

To remove an item: Simply set the quantity to zero and hit the 'recalculate' button.

To complete your order: Once complete, hit the 'checkout' button.

All orders placed by you are subject to acceptance by us and we will confirm such acceptance to you by e-mail. If we are unable to accept your order (e.g. in the rare case of a stock out or removal of a promotional stock item), we will contact you promptly by email, telephone or mail to inform you.

 

 

The prices for any goods will be as quoted, inclusive of GST (where applicable) and in Australian Dollars ($AUD). Prices are subject to change. Delivery costs are not included.

Sale and promotional prices are valid for the time period specified or until stocks last (whichever is earlier).

 

 

Payment options provided are On Account or Prepayment.  Prepayment will entitle the customer to a 5% discount on settlement of the order.

KORA Organics by Miranda Kerr Pty Ltd accepts the following payment methods through our secure, online checkout system. * Visa * Mastercard * American Express.  We do not accept money orders, personal cheques or international credit cards.

 

 

Product Replacements KORA Organics can process refunds, replacements and exchanges only for items directly purchased from and fulfilled by KORA Organics. We would be happy to provide refund or replacement in the event that:

There is a breach of product packing: if the packaging is damaged during transit and exposes the product causing leakage. There is an error in delivery: We sent you the wrong product (eg. You ordered ‘Cream Cleanser’ and we sent you ‘Foaming Cleanser).

Procedure for lodging a claim: Any claim must be made within 48 hours of receipt of the goods.

Email the order confirmation number and date of purchase to [email protected], a description of your reason for wanting to return the product, and whether you would like a replacement or a refund.  A Return Authorisation number will be provided as reference on all subsequent correspondence.

Goods must be returned to us using an Australia Post satchel, for us to issue you with a replacement. 

 

 

Cancelation of Orders by the customer: Please contact KORA Organics via email at [email protected] to cancel an order. Cancelations can only be accepted on current stock merchandise prior to dispatch. You can contact KORA Organics from Monday to Friday 9am to 3pm. Outside these hours, you will be able to leave a message and will be contacted the following working day.

Cancelation of Orders by KORA Organics by Miranda Kerr

We reserve the right to cancel your purchase if:

(a) We have reason to believe that the credit card details entered by you at the time of purchase were fraudulently obtained, or declared stolen prior to our dispatch of your order.

(b) we have insufficient stock to deliver the goods you have ordered;

(c) the delivery address specified is outside of Australia; or if

(d) one or more of the goods you ordered was listed at an incorrect price due to a typographical error.

If we do cancel your order, we will contact you via email and offer two alternatives options: select an alternate product of equal value, or receive a refund equal to the unfulfilled part of your order.

 

 

Please check all your order details carefully before processing your order. KORA Organics will not take responsibility for any product lost or stolen that is addressed incorrectly, due to miss information given on your order form.

 

 

The staff at KORA Organics.com fulfil orders Monday to Friday from 8am-2pm. Orders placed outside of these times will be fulfilled on the next business day. We will deliver the goods ordered by you to the delivery address you have provided us at the time you make your order.

All Australia shipments will be dispatched via Star Track, within 48 hours of placing your order.

Shipments within Australia will be charged at AU$10 per order.  Orders over AU$250 within Australia will be delivered free of charge.  Most destinations in Australia will receive items within 7 working days, however, remote destinations can take up to 14 working days.

 

 

We will use all reasonable endeavors to ensure that delivery is made within 2 days of payment being received by us. You agree and acknowledge that we do not guarantee we will meet any delivery date and we will not be liable for any loss or damage, however it arises, if the goods are not delivered within 4 days of payment being received by us. If your order has not arrived within the expected time, you should contact us. However please be aware that delivery times vary dependent upon shipping destination. Once your order has been dispatched, parcel delivery is outside the control of KORA Organics. We will however endeavor to help you if you have not received your package.  A tracking number will be emailed to you upon despatch of your order.

 

 

If for any reason we are unable to dispatch items for which payment has been received for more than 30 days, the items will be deemed abandoned. In this event, you agree that KORA Organics is released from any liability whatsoever in respect of your purchase. Reasons whereby items will be deemed abandoned may include:

An incorrect delivery address has been provided. - Legitimate additional shipping charges have not been paid by the purchaser despite our email request.

 

 

Warranty We warrant that any goods purchased through the KORA Organics Website are of satisfactory quality and fit for its intended purpose. We do not warrant, guarantee or make any representation:

 

(a) that KORA Organics B2B Portal will be uninterrupted or free of error;

 

(b) in relation to the accuracy, reliability or content of any information that may be obtained from the use of KORA Organics B2B Portal;

 

(c) that KORA Organics B2B Portal or the Content, or the server that makes the KORA Organics B2B Portal available on the WWW are free of software viruses;

 

(d) that the functions contained in any software contained on KORA Organics B2B Portal or the Content will operate uninterrupted or are error-free; or

 

(e) that errors and defects in KORA Organics B2B Portal or the Content will be corrected.

 

To the full extent permitted by law we exclude and disclaim any other express or implied warranties, guarantees or representations regarding the accuracy, reliability, timeliness or otherwise of any information contained or referred to on through the KORA Organics Website or the Content.

 

 

You will at all times indemnify, keep indemnified, defend and hold harmless KORA Organics by Miranda Kerr Pty Ltd and its respective officers, employees and agents (Those Indemnified), from and against any loss (including reasonable legal costs and expenses) or liability incurred by any of Those Indemnified arising from any claim, demand, suit, action or proceeding by any person against any of Those Indemnified where such loss or liability arose out of, in connection with or in respect of any breach of these Terms by you, and or use of the material and or information supplied by you under these Terms.

 

 

We may terminate access to KORA Organics B2B Portal at any time without giving any explanation or justification for the termination of access, and we shall have no liability for any costs, losses or damages of any kind arising as a consequence of terminating access to the Online Shop.

 

 

All dealings with KORA Organics will be subject to and interpreted under governing laws in the state of New South Wales in Australia without reservation and by purchasing from this website, you agree to this.

 

 

These terms and conditions together with our current website prices, contract details, delivery details and privacy policy set out the whole of our agreement relating to the supply of goods to you by us.

Nothing said by any sales person on behalf of KORA Organics by Miranda Kerr Pty Ltd should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. With the exception of fraud or fraudulent misrepresentation we shall have no liability for any such representations being untrue or misleading.

 

 

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock outs and other internal disputes breakdown of systems or network access, flood, fire, explosion or accident.

 

 

If any part of these Terms is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms will not be affected.

 

 

At KORA Organics, we want your B2B Portal experience to be comfortable, easy and safe.  We are bound by the Commonwealth Privacy Act 1988, which set out a number of principles concerning the protection of your personal information. KORA Organics will not sell, rent or disseminate your personal information to other parties. 

 

 

KORA Organics reserves the right to vary these Terms & Conditions at any time without notice. All sales are deemed subject to the Terms and Conditions in place at the time of the sale.

 

 

This website and its use is governed by the laws of Australia and the State of New South Wales.

In consideration of your use of the Website, you represent that you are at least 18 years of age, or the legal age to form a binding contract in your jurisdiction if that age is greater than 18 years of age, and you agree to provide accurate and complete information about yourself as requested in any order or account registration form (the "Registration Data"). If KORA suspects that your Registration Data is inaccurate or incomplete, KORA may suspend or terminate your account. The Website may only be used by individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, the Website is not available to children (persons under the age of 18). If you are a under the age of 18, you can use the Website only in conjunction with, and under the supervision of, your parent or guardian who has agreed to the Terms of Use. If you do not qualify, do not use the Website

You shall indemnify, defend and hold harmless KORA, its officers, directors, shareholders, employees, agents and representatives against all liability, demands, claims, costs, losses, damages, recoveries, settlements and expenses including without limitation interest, penalties, attorneys' fees, accounting fees, and expert witness fees arising out of or related to (i) your use of the Website or the Content and (ii) any breach or non-compliance by you of these Terms of Use. KORA shall have the right at its own expense, but not the obligation, to assume the exclusive defense and control of any matter subject to indemnification by you, and you shall not in any event settle any matter without the prior written consent of KORA.

KORA reserves the right to seek all remedies available at law or in equity for violations of these Terms of Use, including the right to block access from a particular internet address to the Website

 

 

The information and reference materials contained on the KORA Organics By Miranda Kerr Pty Ltd blog are intended solely for the general information of the reader. The information contained on this blog is for discussion purposes only and is not intended to diagnose health problems or to take the place of professional medical care. The information contained herein is neither intended to dictate what constitutes reasonable, appropriate or best care for any given health issue, nor is it intended to be used as a substitute for the independent judgement of a physician for any given health issue. The major limitation of informational resources contained herein is the inability to take into account the unique circumstances that define the health issues of any patient. Please consult your health care provider for medical advice.

 

 

We are happy to answer any questions you may have regarding these Terms or any other aspect of our service. Please contact our customer service team by emailing [email protected]

Thank you and we hope you enjoy shopping with us.